Terms of service

YANLI SKINCARE

Last Updated: November 1, 2026

1. INTRODUCTION AND ACCEPTANCE OF TERMS

Welcome to Yanli Skincare. Thank you for visiting our online store.

These Terms of Service ("Terms") establish the rules and conditions governing your access to our website, browsing of products, purchases, and use of related customer services.

Throughout this document, the expressions "Yanli Skincare," "we," "us," and "our" refer to Yanli Skincare. The terms "you," "your," and "customer" refer to any individual accessing our website, placing an order, or using our services.

Our online store is powered by Shopify, which provides the e-commerce technology supporting our online retail operations.

By accessing our website or submitting an order, you agree to comply with these Terms, subject to applicable law.

If you do not agree with these Terms, please discontinue using our website.

These Terms should be read together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

Nothing in these Terms is intended to waive, restrict, or eliminate rights and remedies that cannot legally be waived under applicable federal or state law.

2. CUSTOMER ELIGIBILITY AND RESPONSIBILITIES

To place an order, customers must have the legal capacity to enter into a binding agreement under applicable law.

Individuals under the applicable age of majority may use our website with appropriate parental or legal guardian permission and supervision where legally permitted.

You agree to provide accurate, complete, and current information during checkout and when communicating with customer support.

You are responsible for checking that your billing information, shipping address, and contact details are correct.

You must use our website and services only for lawful purposes and comply with applicable laws and regulations.

3. WEBSITE ACCESS AND ACCEPTABLE USE

Yanli Skincare makes its website available for legitimate online shopping, product information, and customer support.

You agree not to:

Engage in fraudulent, deceptive, or unauthorized transactions.

Provide intentionally inaccurate payment, billing, or delivery information.

Attempt unauthorized access to website systems, servers, or customer accounts.

Introduce malicious software, viruses, or harmful code.

Interfere with website performance, functionality, or security.

Collect personal information about other users unlawfully.

Reproduce or commercially exploit protected website materials without authorization or a legal exception.

Impersonate another individual or misrepresent your affiliation with Yanli Skincare.

Use our website in violation of applicable federal, state, or local laws.

We may take reasonable measures to restrict access when necessary to address suspected fraud, security threats, unlawful activity, or material violations of these Terms.

Such measures will not eliminate obligations regarding accepted orders or legally protected consumer rights.

4. PRODUCT INFORMATION AND DESCRIPTIONS

Yanli Skincare strives to provide clear, accurate, and informative product listings.

Product descriptions may include photographs, specifications, ingredient information, usage directions, warnings, and other relevant characteristics.

We make reasonable efforts to ensure our product information accurately describes merchandise offered for sale.

Minor variations in packaging, appearance, or color may occur due to lighting conditions, photography, screen settings, or legitimate manufacturer changes.

We may correct genuine inaccuracies, update product descriptions, or discontinue merchandise when appropriate.

We will not knowingly provide materially misleading information regarding product ingredients, quality, origin, availability, intended use, or expected results.

If a material product description error affects an accepted purchase, we will provide any notification, refund, replacement, or other remedy required by applicable law.

5. PRODUCT AVAILABILITY AND PURCHASE LIMITS

All merchandise offered through our online store is subject to availability.

Inventory may change due to customer demand, supplier limitations, or other operational circumstances.

We may introduce reasonable quantity limits to manage inventory, prevent fraudulent purchases, or satisfy legal requirements.

If an accepted order cannot be fulfilled because an item is unavailable, we will notify the customer and provide an appropriate resolution.

Payments legally owed for merchandise that cannot be supplied will be refunded promptly.

We will not substitute materially different products without customer consent where such authorization is legally required.

6. PRICING, TAXES, AND CURRENCY

Unless otherwise specified, all prices on our website are displayed in United States Dollars (USD).

Product prices, promotional discounts, and special offers may change periodically.

Price changes generally apply to future purchases and will not retroactively modify accepted orders unless permitted by applicable law.

Applicable sales taxes, shipping charges, and other mandatory costs will be disclosed during checkout before the purchase is completed.

We aim to provide accurate and transparent pricing information.

If a material pricing error occurs, we will communicate with affected customers and resolve the issue in accordance with applicable consumer protection requirements.

We will not impose undisclosed mandatory fees after checkout.

7. PAYMENT AUTHORIZATION AND BILLING

Customers must provide accurate payment information and use a payment method they are authorized to use.

By completing checkout, you authorize the applicable payment processor to charge your selected payment method for the total amount disclosed in the order summary.

Payment transactions may be handled through Shopify-supported or other authorized third-party payment processors.

We may decline or cancel transactions involving failed payment authorization, reasonably suspected fraud, or other legitimate reasons permitted by law.

If a transaction is canceled after payment has been collected, we will issue any refund legally owed.

For billing questions or payment concerns, please contact support@gllowing.com.

8. ORDER SUBMISSION AND ACCEPTANCE

Submitting an order constitutes an offer to purchase the selected merchandise.

An automated order confirmation generally acknowledges receipt of the order request and does not necessarily constitute final acceptance.

An order is accepted when we expressly confirm acceptance or begin fulfillment, unless applicable law requires otherwise.

We may reject or cancel orders for legitimate reasons, including:

Product unavailability.

Payment authorization failure.

Incomplete or inaccurate customer information.

Reasonable suspicion of fraudulent activity.

Material pricing or product listing errors.

Restrictions imposed by applicable law.

If an accepted order cannot be fulfilled, we will notify the customer and provide any refund or other remedy required by applicable law.

9. SHIPPING FEES AND DELIVERY

Yanli Skincare offers shipping services in accordance with our published Shipping Policy.

Our established shipping rates are:

Standard Shipping

Orders totaling $0.00 to $69.99: $8.00.

Orders totaling $70.00 or more: FREE Standard Shipping.

Express Shipping

Express Shipping Fee: $15.00.

Shipping charges applicable to each order will be displayed during checkout before purchase confirmation.

The calculation of shipping eligibility and order value will follow the information disclosed in our Shipping Policy and the actual checkout settings.

Shipment and delivery estimates will be communicated through our Shipping Policy, checkout information, or relevant order communications.

We will maintain a reasonable basis for advertised shipment timeframes.

When no shipment timeframe is specified, merchandise will generally be shipped within 30 days after receipt of a properly completed order, subject to applicable exceptions under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

If we determine that an order cannot be shipped within the applicable timeframe, we will provide the legally required delay notice and offer the customer the appropriate opportunity to consent to a qualifying delay or cancel the order for a prompt refund.

Where merchandise cannot be shipped, we will refund all amounts legally owed, including applicable shipping charges.

Delivery estimates may be affected by carrier operations, adverse weather, holidays, or other circumstances beyond our reasonable control.

Such circumstances do not eliminate legally protected refund or cancellation rights.

Customers are responsible for providing accurate and complete delivery information.

Please review our Shipping Policy for additional information.

10. RETURNS, REFUNDS, AND EXCHANGES

Returns, exchanges, and refunds are governed by our published Return & Refund Policy and applicable consumer protection laws.

Customers should review the Return & Refund Policy before completing their purchases.

That policy describes applicable return periods, product eligibility, condition requirements, refund procedures, and any disclosed return-related charges.

Under California Civil Code Section 1723, certain retail sellers with policies restricting full refunds, merchandise credits, or equal exchanges must conspicuously disclose those policies in the manner required by law, subject to statutory conditions and exceptions.

Where applicable to our operations, Yanli Skincare will comply with these requirements.

Certain personal care products may be subject to lawful return restrictions due to health, hygiene, or other permitted reasons where properly disclosed and legally applicable.

If merchandise arrives damaged, defective, incorrect, or materially different from the item ordered, please contact support@gllowing.com.

We will review the matter and provide any remedy required by applicable law or our published policies.

Nothing in these Terms excludes enforceable product warranties or mandatory consumer remedies concerning defective, unsafe, misrepresented, or nonconforming merchandise.

Refunds required by law will be processed within the applicable legal timeframe.

11. ORDER CANCELLATIONS

Customers wishing to cancel an order should contact our customer support team as soon as possible.

Cancellation requests will be reviewed according to the order's processing and shipping status.

Voluntary cancellations may not always be possible once an order has entered shipment.

However, legally protected cancellation rights, including rights arising from qualifying shipment delays, remain unaffected.

If cancellation is approved or legally required, we will process any applicable refund accordingly.

12. SKINCARE PRODUCTS AND SAFETY INFORMATION

Yanli Skincare may offer skincare products, cosmetics, beauty accessories, and related personal care merchandise.

Customers should carefully review product labels, ingredient information, usage instructions, and applicable safety warnings before using any item.

Individual cosmetic experiences and results may vary depending on personal characteristics, skin type, product use, and sensitivities.

Customers with known allergies or skin sensitivities should review ingredients and seek qualified professional guidance where appropriate.

If irritation or another adverse reaction occurs, discontinue product use and seek medical guidance when necessary.

General beauty and skincare information provided through our website is intended for informational purposes and does not replace professional medical advice, diagnosis, or treatment.

Products are not represented as treating, preventing, or curing diseases unless such representations are lawful and supported by appropriate evidence and authorization.

Nothing in this section restricts our legal obligations concerning product safety, truthful advertising, defective merchandise, or enforceable warranties.

13. CUSTOMER ACCOUNTS AND SECURITY

If account registration is available, customers may create accounts to manage purchases and access related features.

Customers agree to provide accurate account information and take reasonable steps to protect login credentials.

Please promptly notify us if you suspect unauthorized account access.

We may implement reasonable verification procedures and security measures to prevent fraud and safeguard customer information.

Personal data will be handled in accordance with our Privacy Policy and applicable law.

14. PRIVACY AND CALIFORNIA CONSUMER RIGHTS

Yanli Skincare recognizes the importance of responsible handling of customer information.

Depending on your interactions with our website, we may collect and process information such as:

Customer names and contact details.

Billing and shipping addresses.

Purchase and transaction records.

Payment-related information handled by authorized providers.

Customer service communications.

Technical information necessary for website functionality and security.

We may use information for legitimate purposes including processing orders, arranging shipments, providing customer support, preventing fraud, maintaining security, and complying with legal obligations.

Our Privacy Policy provides additional information about data collection, use, disclosure, retention, and applicable consumer rights.

Where the California Consumer Privacy Act ("CCPA"), as amended, applies to our operations, eligible California residents may have rights to know, access, correct, or delete certain personal information, subject to applicable exceptions.

Additional rights concerning the sale or sharing of personal information, sensitive personal information, and applicable opt-out mechanisms will be honored where required by law.

Nothing in these Terms requires customers to surrender privacy rights that cannot lawfully be waived.

15. INTELLECTUAL PROPERTY RIGHTS

Original materials owned by Yanli Skincare, including branding, logos, written content, graphics, artwork, and website designs, may be protected by copyright, trademark, and other intellectual property laws.

Visitors may view website materials for lawful personal and noncommercial purposes.

Unless authorized by the relevant rights holder or otherwise permitted by law, users may not reproduce, distribute, sell, or commercially exploit protected content.

Third-party trademarks, product photographs, and other intellectual property remain the property of their respective owners.

Access to our website does not transfer intellectual property ownership to customers.

16. CUSTOMER REVIEWS AND FEEDBACK

Yanli Skincare welcomes genuine customer feedback and may provide opportunities to submit product reviews, comments, or suggestions.

Customers are responsible for ensuring that submitted content complies with applicable law and does not infringe third-party rights.

By voluntarily submitting content for publication, you grant Yanli Skincare a nonexclusive, royalty-free license to display and use that content in connection with legitimate website operations and business communications, subject to applicable law.

You retain ownership of your original submissions.

We may moderate or remove unlawful, fraudulent, threatening, spam-related, or otherwise prohibited content.

We will not prohibit or penalize customers for posting honest reviews, expressing lawful opinions, or exercising rights protected under the Consumer Review Fairness Act.

17. THIRD-PARTY SERVICES AND TECHNOLOGY

Our online store uses Shopify technology and may incorporate independent payment processors, shipping carriers, analytics providers, and other service providers.

Third-party providers may operate under their own terms of service and privacy policies.

To the extent permitted by law, we are not responsible for independent third-party conduct outside our reasonable control.

However, the use of third-party providers does not eliminate legal obligations that Yanli Skincare owes to customers.

18. WEBSITE AVAILABILITY AND TECHNICAL OPERATIONS

We make reasonable efforts to maintain a secure, accessible, and reliable online shopping experience.

Temporary interruptions may occur because of maintenance, system updates, technical failures, or other operational circumstances.

We may correct website inaccuracies and implement necessary improvements.

We do not guarantee uninterrupted website availability or compatibility with every device or browser.

Any technical issue materially affecting a customer transaction will be addressed in accordance with applicable law.

19. WARRANTIES AND DISCLAIMERS

To the fullest extent permitted by applicable law, our website and general online services are provided on an "as available" basis.

We do not guarantee that website access will always be uninterrupted or entirely free from technical errors.

Any express warranties concerning merchandise remain governed by their stated terms and applicable law.

Nothing in these Terms excludes or restricts:

Express warranties that legally bind Yanli Skincare.

Implied warranties that cannot lawfully be disclaimed.

Rights under applicable California consumer warranty laws.

Remedies concerning defective or nonconforming merchandise.

Liability for unlawful or deceptive commercial practices.

Other statutory consumer protections that cannot legally be waived.

Any disclaimers apply only to the extent legally enforceable.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Yanli Skincare will not be liable for indirect or consequential damages arising solely from general website interruptions or technical failures where such limitations are legally enforceable.

These limitations do not apply to liabilities that cannot lawfully be excluded.

Nothing in these Terms limits liability for fraud, intentional misconduct, legally actionable deceptive practices, or personal injury where such limitation is prohibited.

Customers retain all nonwaivable rights and remedies under applicable law.

21. INDEMNIFICATION

To the extent permitted by law, customers agree to indemnify Yanli Skincare against reasonable third-party claims arising directly from unlawful website use, infringement of third-party rights, or material violations of these Terms.

This obligation is limited to losses legally attributable to the customer's own conduct.

Customers will not be required to indemnify Yanli Skincare for claims resulting from our negligence, misconduct, or violations of applicable law.

22. SUSPENSION AND TERMINATION

We may suspend or restrict website access when reasonably necessary to address material violations of these Terms, security concerns, suspected fraud, or unlawful activities.

Suspension or termination does not automatically cancel accepted orders or eliminate legally enforceable payment, delivery, refund, or warranty obligations.

Rights and responsibilities that must survive termination under applicable law will remain in effect.

23. CALIFORNIA CONSUMER PROTECTION COMPLIANCE

Yanli Skincare intends to conduct its online retail operations in accordance with applicable federal and California consumer protection requirements.

Relevant laws may include California's Unfair Competition Law, false advertising provisions, consumer warranty protections, and requirements concerning the disclosure of retail return policies.

We aim to provide accurate and transparent information concerning product quality, ingredients, characteristics, intended uses, merchandise availability, prices, promotions, shipping charges, return conditions, and other material information affecting purchasing decisions.

We do not authorize misleading product claims, deceptive promotional pricing, false advertising, or unlawful commercial practices.

Nothing in these Terms is intended to waive consumer protections or remedies where such waiver is prohibited by law.

Where a provision conflicts with a mandatory California or federal legal requirement, the applicable law will control.

24. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles, except where applicable federal law or mandatory laws of another jurisdiction require otherwise.

Disputes arising from these Terms may be brought before a court of competent jurisdiction in accordance with applicable law.

Customers are encouraged to contact our customer service team to seek an informal resolution where appropriate.

However, informal contact is not a mandatory prerequisite to pursuing legally available claims or remedies.

Nothing in these Terms requires customers to waive statutory rights, claims, or remedies that cannot lawfully be waived.

25. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the extent required by applicable law.

The remaining provisions will continue in effect where legally enforceable.

26. ENTIRE AGREEMENT

These Terms, together with our applicable store policies and any transaction-specific conditions disclosed during checkout, establish the general conditions governing website access and product purchases.

They do not override express commitments concerning accepted orders, legally enforceable warranties, or mandatory consumer rights.

27. CHANGES TO THESE TERMS

Yanli Skincare may revise these Terms periodically to reflect changes in operations, services, or applicable legal requirements.

Updated Terms will be published on our website with a revised date.

Unless otherwise permitted by law, modifications will apply prospectively and will not retroactively eliminate rights arising from previously accepted orders.

Continued use of the website following the effective date of revised Terms may constitute acceptance to the extent permitted by applicable law.

28. CONTACT INFORMATION

For questions concerning these Terms of Service, product information, payments, existing orders, or other customer support matters, please contact us using the information below.

Yanli Skincare

Business Address:

2132 Penmar Ave #2, Venice, CA 90291

Customer Support Phone:

(310) 344-9879

Customer Support Email:

support@gllowing.com

We welcome customer inquiries and aim to address questions and concerns fairly and professionally.