Refund policy
RETURN & REFUND POLICY
Yanli Skincare
Last Updated: November 1, 2026
Our Commitment to Customer Care
At Yanli Skincare, we want every customer to feel confident when choosing our beauty and skincare products. We are committed to offering a transparent shopping experience, dependable support, and fair procedures for resolving purchase-related concerns.
We understand that a product may occasionally not meet your expectations or that an order may arrive with an issue. This policy explains how eligible returns, refunds, exchanges, and cancellations are handled.
Please review the following terms before placing an order.
1. Our 30-Day Return Policy
Yanli Skincare accepts eligible return requests within 30 calendar days from the date of delivery.
To qualify for a standard return, the following conditions must be satisfied:
Merchandise must be unused, unopened, and in its original condition.
Original packaging, labels, protective seals, and included accessories must remain intact.
Products must not show signs of misuse, improper storage, unauthorized alteration, or customer-caused damage.
Customers must provide a valid receipt, order confirmation, or other acceptable proof of purchase.
The return request must be submitted within 30 calendar days following delivery.
Returns requested outside the standard 30-day period may be declined unless applicable law provides additional rights or remedies.
2. How to Initiate a Return
To begin a return, please contact our customer support team before sending any merchandise.
Customer Support Email: support@gllowing.com
Please provide the following information:
Your full name
Order number
Product name and quantity
Reason for requesting the return
Photographs if the merchandise arrived damaged, defective, or incorrect
Our customer support team aims to respond within 2 business days.
After reviewing your request, we will provide return authorization, packaging instructions, and confirmation of the appropriate return shipping destination.
Business Contact Address:
Yanli Skincare
2132 Penmar Ave #2
Venice, CA 90291
United States
Please contact us before sending merchandise to this address. The authorized return location will be confirmed by our customer support team.
Returns shipped without prior authorization may experience processing delays. This requirement does not restrict any non-waivable consumer rights.
3. Products Excluded From Standard Returns
For hygiene, safety, and product quality reasons, certain items are excluded from standard change-of-mind returns.
These include:
Opened or previously used skincare products
Cosmetics with broken, damaged, or removed hygiene seals
Personal care products that cannot safely be resold
Gift cards
Merchandise clearly designated as final sale before purchase
These restrictions apply to voluntary returns based on personal preference.
They do not eliminate applicable legal rights or remedies for defective, damaged, incorrectly supplied, or otherwise nonconforming merchandise.
4. Damaged, Defective, or Incorrect Orders
We carefully prepare and package merchandise to help ensure it arrives in satisfactory condition.
If your order arrives damaged, defective, or contains an incorrect item, please contact us promptly, preferably within 7 calendar days after delivery.
Email support@gllowing.com with your order number, a description of the issue, and relevant photographs when available.
After reviewing the circumstances, we will arrange an appropriate resolution, which may include:
A replacement product at no additional charge
An exchange for the correct merchandise
A full or partial refund, depending on the circumstances
Another remedy required under applicable law
If the issue is confirmed to result from our fulfillment error or a covered product defect, Yanli Skincare will cover reasonable authorized return shipping expenses when a return is necessary.
The suggested 7-day reporting period does not shorten applicable warranty protections or restrict mandatory consumer remedies.
5. Return Shipping Costs and Fees
Return shipping responsibilities depend on the reason for returning the product.
Returns Due to Personal Preference
Customers are responsible for return shipping charges when returning eligible merchandise because of a change of mind, personal preference, or an ordering mistake.
Returns Due to Store Errors
If merchandise is confirmed to be defective, damaged upon arrival, or incorrectly supplied, Yanli Skincare will cover reasonable authorized return shipping expenses when a return is necessary.
Restocking Fees
Yanli Skincare does not charge restocking fees for approved returns.
Original Shipping Charges
Original delivery charges are generally non-refundable for standard change-of-mind returns unless applicable law requires otherwise.
Customers are encouraged to use a trackable shipping service and retain proof of shipment until the return has been completed.
Returned products should be securely packaged to help prevent damage during transportation.
6. Refund Review and Processing
Once the returned merchandise arrives at the authorized return destination, our team will inspect it to verify its condition and eligibility.
We aim to complete the inspection and communicate the refund decision within 5 business days after receiving the returned products.
If your refund is approved:
Refunds will normally be issued to the original payment method.
We aim to initiate approved refunds within 5 business days following approval.
Banks and payment processors may require an additional 5–10 business days to reflect the credit in your account.
Approved refunds generally include the purchase price of eligible returned merchandise and corresponding refundable taxes.
Original shipping charges are ordinarily excluded from standard preference-based refunds.
If a refund is required because of our error or applicable law, additional amounts that must legally be reimbursed will be included.
Refunds subject to mandatory legal deadlines will be processed within the applicable required timeframe.
7. Exchanges and Replacement Products
Yanli Skincare accepts exchange requests for eligible merchandise within 30 calendar days after delivery.
For standard exchanges, the following conditions apply:
Products must remain unused and unopened.
Original packaging and protective seals must remain intact.
Proof of purchase must be provided.
The requested replacement must be available.
To request an exchange, email support@gllowing.com before returning merchandise.
If the requested replacement is unavailable, we may offer an alternative eligible item or a refund.
Customers are responsible for applicable return and replacement shipping charges for preference-based exchanges. These charges will be communicated before proceeding.
Exchanges required because of confirmed fulfillment errors or covered product defects will be handled without additional authorized shipping charges.
8. Order Cancellations and Shipping Delays
If you need to cancel or modify an order, please contact our customer support team as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before merchandise has shipped.
Once an order has been dispatched, cancellation may no longer be possible. Eligible products may instead be returned after delivery under this policy.
For orders covered by the FTC Mail, Internet, or Telephone Order Merchandise Rule, we will maintain a reasonable basis to ship within the timeframe represented at checkout or within the applicable default period when no timeframe is specified.
If shipment cannot occur within the required period, we will provide the necessary delay notice and obtain customer consent where required.
If an order must be canceled under applicable federal law, we will issue the required refund, including applicable shipping and handling charges, within the legally prescribed timeframe.
9. Partial Returns and Promotional Purchases
Customers who purchase multiple products may request returns for individual eligible items without returning the entire order.
Partial refunds will generally include the purchase price of qualifying returned merchandise and corresponding refundable taxes.
If the original purchase included a promotional discount, the refund amount may reflect the portion of that discount allocated to the returned items.
Any adjustment will be consistent with promotional terms disclosed before purchase and applicable law.
10. Late or Missing Refunds
If your refund has been approved but the funds have not appeared in your original payment account, please:
Review your bank account or original payment method for pending credits.
Contact your payment provider regarding the refund processing status.
Allow the stated processing period to pass.
If the refund remains missing, contact support@gllowing.com.
Our customer support team will review the available transaction information and assist with your inquiry.
11. California Consumer Rights and Applicable Law
Yanli Skincare intends to conduct its return and refund practices consistently with applicable United States federal laws and California consumer protection requirements.
Our voluntary 30-day return policy explains the conditions governing standard returns, exchanges, and refunds.
Restrictions on opened products, final-sale items, and return shipping expenses are intended to be clearly communicated before purchase.
Nothing in this policy excludes, restricts, or waives consumer rights or remedies that cannot legally be waived, including applicable California consumer warranty protections.
Where a provision of this policy conflicts with mandatory legal requirements, the applicable law will prevail.
We reserve the right to revise this policy to reflect operational adjustments or legal developments. Updated terms will be published on our website and will not retroactively eliminate existing legal rights.
12. Contact Information
For assistance with returns, exchanges, refunds, cancellations, or other order-related questions, please contact:
Yanli Skincare
Business Address:
2132 Penmar Ave #2
Venice, CA 90291
United States
Customer Support Email:
support@gllowing.com
Telephone:
+1 (310) 344-9879
Our customer care team is committed to providing clear communication and handling eligible requests fairly and professionally.
Thank you for shopping with Yanli Skincare. We appreciate your trust and look forward to providing a positive and dependable skincare shopping experience.