Shipping policy

SHIPPING POLICY

Yanli Skincare

Last Updated: November 1, 2026

Welcome to Yanli Skincare!

At Yanli Skincare, we strive to ensure that every customer enjoys a transparent, convenient, and reliable shopping experience. From order confirmation to shipment and delivery, our goal is to provide clear information about shipping options, costs, fulfillment procedures, and available customer assistance.

This Shipping Policy describes how we manage domestic shipments, the shipping charges applicable to purchases, and the procedures we follow when shipping-related issues arise.

Please read the following information before completing your order.

1. Shipping Destinations

Yanli Skincare offers shipping to eligible delivery addresses within the United States.

The availability of shipping services depends on the destination, carrier coverage, product eligibility, and applicable transportation restrictions.

Certain remote locations, restricted destinations, or addresses outside supported carrier service areas may have limited shipping options.

Available shipping methods and associated costs will be displayed during checkout.

Customers are responsible for providing accurate and complete delivery information when placing orders.

2. Shipping Options and Fees

We provide Standard Shipping and Express Shipping options for eligible domestic orders.

Our shipping rates are as follows:

Shipping Method

Order Subtotal

Shipping Fee

Standard Shipping

$0.00–$69.99

$8.00

Standard Shipping

$70.00 and above

FREE

Express Shipping

All eligible orders

$15.00

Shipping Fee Conditions

Standard Shipping costs $8.00 for eligible orders with a merchandise subtotal from $0.00 to $69.99.

Free Standard Shipping applies to eligible orders with a merchandise subtotal of $70.00 or more.

Express Shipping is available for a flat fee of $15.00, regardless of the eligible order value.

The Free Standard Shipping threshold is calculated after applicable discounts and before taxes and shipping charges.

Customers eligible for Free Standard Shipping may select Express Shipping for $15.00 where available.

Applicable shipping fees are disclosed during checkout before customers complete payment.

3. Order Preparation and Processing

After an order is successfully placed, Yanli Skincare begins the fulfillment process.

Order preparation may involve payment verification, inventory confirmation, merchandise inspection, packaging, and arrangements with shipping service providers.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.

Customers may receive an order confirmation email after successfully completing checkout.

Once an order has been dispatched, a separate shipping confirmation containing available tracking information may be provided.

Order processing time and carrier transit time are separate stages of fulfillment.

We will fulfill orders according to the shipping commitments communicated to customers and applicable legal requirements.

4. Estimated Shipping and Delivery

Delivery expectations depend on the selected shipping method, destination, carrier operations, and transportation conditions.

Standard Shipping

Standard Shipping uses the carrier's regular transportation services for eligible United States destinations.

Express Shipping

Express Shipping provides an expedited transportation option where supported by our shipping partners.

Express Shipping does not automatically guarantee overnight or next-day delivery.

Estimated shipment or delivery timeframes may be communicated during checkout or through subsequent order notifications.

Unless an express delivery guarantee has been specifically provided, delivery estimates are not guaranteed arrival dates.

Yanli Skincare will make reasonable efforts to fulfill orders within the shipping timeframe communicated at purchase.

5. Order Tracking and Shipment Notifications

When tracking services are available, customers may receive a shipment confirmation containing a tracking number and carrier information.

Customers can use the tracking details to monitor the progress of their packages through the carrier's official tracking system.

Tracking updates may take additional time to appear after a package is accepted by the carrier.

If tracking information is missing, inaccurate, or has not updated as expected, customers may contact our customer support team.

6. Shipping Delays and Unavailable Merchandise

Although we make reasonable efforts to fulfill orders efficiently, shipping delays may occasionally occur because of:

Unexpected inventory shortages.

Increased demand during promotional or holiday periods.

Carrier transportation disruptions.

Severe weather or natural disasters.

Incorrect or incomplete delivery information.

Other unforeseen fulfillment difficulties.

If we determine that an order cannot be shipped within the originally promised timeframe, we will notify the affected customer within the period required by applicable law.

The customer will be provided with the legally required opportunity to consent to a revised shipping date or cancel the order and receive a prompt refund.

If no shipping timeframe was specified at the time of purchase, we will comply with applicable federal requirements, including the general requirement to ship within 30 days after receiving a properly completed order, unless a lawful exception applies.

Required delay notifications will include a revised shipping date where reasonably available, or explain when a reliable revised date cannot be determined.

Where applicable, we will explain the reason for the delay, how customers may cancel, and the refund options available to them.

Customer consent to further delays, automatic cancellation procedures, and refunds will be handled in accordance with applicable consumer protection requirements.

If an order cannot be fulfilled, we will cancel the affected order and issue the required refund.

7. Shipping Address Accuracy

Customers should carefully review their delivery information before placing an order.

Shipping information should include the recipient's full name, street address, apartment or unit number where applicable, city, state, ZIP code, and relevant contact details.

Incorrect or incomplete shipping information may result in delivery delays, unsuccessful delivery attempts, or returned packages.

If an address correction is necessary, customers should contact Yanli Skincare as soon as possible.

We will make reasonable efforts to accommodate changes before shipment. However, modifications may not be possible once a package has entered the carrier's transportation network.

If a shipment is returned because of inaccurate customer-provided information, we will review the situation and explain available reshipping or refund arrangements.

Any applicable additional reshipping charges will be disclosed before payment is requested.

8. Lost, Missing, or Undelivered Packages

If an order has not arrived as expected, customers should review the latest tracking information and confirm the delivery address associated with their purchase.

If a package is marked as delivered but cannot be located, customers may check the designated delivery area and contact the carrier for additional information.

Customers may also contact Yanli Skincare with their order number and relevant tracking details.

Our customer support team will review the circumstances and assist with reasonable carrier inquiries.

Depending on the investigation findings and applicable law, an appropriate resolution may include replacement, refund, or another legally required remedy.

Carrier delivery records do not automatically eliminate statutory consumer rights.

9. Merchandise Damaged During Shipping

We take reasonable care when preparing and packaging merchandise for transportation.

However, products may occasionally sustain damage during shipping.

If an order arrives damaged, customers should contact our support team and provide:

The order number associated with the purchase.

A description of the damaged merchandise.

Photographs of the affected product or packaging, where reasonably available.

We will review the reported issue and determine an appropriate resolution.

Depending on the circumstances, eligible remedies may include product replacement, refund, or another solution consistent with our Return & Refund Policy and applicable consumer protection requirements.

10. Undeliverable and Returned Shipments

A package may be returned to Yanli Skincare when the designated shipping carrier is unable to complete delivery.

Possible reasons include incorrect addresses, incomplete delivery information, unsuccessful delivery attempts, or carrier service restrictions.

If a shipment is returned, customers should contact our support team to discuss available options.

Where reshipment is possible, any applicable additional charges will be communicated before payment is requested.

If a delivery problem results from an error attributable to Yanli Skincare or its fulfillment partners, we will provide an appropriate remedy without imposing improper additional charges on the customer.

11. Order Changes and Cancellations

Customers wishing to modify an order, update shipping information, or request cancellation should contact Yanli Skincare promptly.

We will make reasonable efforts to accommodate eligible changes before an order is dispatched.

Once a shipment has entered the carrier's delivery network, changes or cancellations through the original fulfillment process may no longer be possible.

Customers may still qualify for returns, refunds, or other remedies under our Return & Refund Policy and applicable law.

Nothing in this section limits statutory cancellation or refund rights.

12. Shipping Fees and Refund Procedures

Shipping charges are calculated according to the rates specified in Section 2 and disclosed during checkout.

If an order is canceled or merchandise is returned, the refund treatment of shipping charges will depend on the circumstances, our Return & Refund Policy, and applicable legal requirements.

If Yanli Skincare cannot fulfill an order and cancellation is required, we will promptly refund the amounts required by applicable law, including shipping charges associated with unshipped merchandise.

If an entire order cannot be shipped and must be canceled, the required refund will include the full amount paid for that order.

For partially fulfilled orders, refunds will be calculated according to the merchandise shipped, associated shipping charges, and applicable legal requirements.

Refunds will be issued using legally permitted methods and within applicable timeframes.

No provision of this policy limits mandatory consumer refund rights.

13. Customer Support and Business Information

For questions about shipping fees, fulfillment procedures, delivery status, tracking information, or shipping-related concerns, please contact our support team.

Store Name: Yanli Skincare

Business Address: 2132 Penmar Ave #2, Venice, CA 90291, United States

Customer Support Phone: +1 (310) 344-9879

Customer Support Email: support@gllowing.com

When contacting us about an existing order, please include your order number and a brief explanation of your concern so our team can assist you efficiently.

14. Updates to This Shipping Policy

Yanli Skincare may revise this Shipping Policy periodically to reflect changes in fulfillment operations, carrier services, business procedures, or applicable legal requirements.

Updated versions will be published on this page with a revised effective date.

Changes will not retroactively eliminate statutory consumer rights or modify existing shipping commitments without an appropriate lawful basis.

Customers are encouraged to review this policy periodically for the most current shipping information.

Thank you for choosing Yanli Skincare!

We sincerely appreciate your trust and remain committed to providing a smooth, transparent, and dependable shopping experience.